OWNERS FAQ

Property Management of Single Family Homes, Town Homes, Condominiums and 2 to 4 units is 8% of the monthly rent or 7% if the monthly rent exceeds $4000.00 ($175.00 per month minimum).

Property Management of Multifamily Housing at one location with 5 to 10 units is 7% of the monthly rent.

Property Management of Multifamily Housing at one location with 11 to 15 units is 6% of the monthly rent.

Property Management of Multifamily Housing at one location with 16 units or more is 5% of the monthly rent.

Rent collection, maintenance oversight, lease origination, lease enforcement, asset preservation, monthly bookkeeping, move-in / move-out written inspections and photographs and yearly market rental analysis.

24 years!

800 + units

We are a team of 14 people.

If at any time you feel we are not providing 100% of the terms of service written in our Property Management agreement you may cancel our agreement.

Yes you should increase your rent each year. As the tenant(s) lease comes up for renewal your assigned site manager will discuss with you a rental increase of up to 10% in order to keep up with increasing property operational expenses such as property taxes and property insurance.

Each time there is a maintenance request or with every lease renewal.

We do not charge additional fees to inspect units when completing a maintenance request or lease renewal.

If the tenants are in a lease agreement, they will have a right to occupy the premises through the end of their lease agreement unless other arrangements are made. Month-to-month tenants can be given notice to vacate.

A notice to remove the property from the rental market is given to the tenants. All requests to vacate must adhere to the guidelines of tenant-landlord city and state laws.

Yes. Our Property Management platform allows owners across the globe to access monthly operating reports, copies of bills, lease agreements, maintenance requests, tax reports, as well as make owner contributions if necessary. 

Our administrative department and your assigned site manager.

Yes, we offer a $1250.00 eviction guarantee.

A Happiness Guarantee, a Maintenance Guarantee and a 30-day Leasing Guarantee.

You will need a Landlords Insurance policy. You must notify your insurance carrier that your home is now a rental. If you fail to do so and need to file a claim, your claim will be denied.

Properties for rent should look clean and fresh on both the outside and inside. Outside landscaping should be at ground level and manicured. Inside appearance should have zero blemishes on all walls, doors, door jams, baseboards and ceilings. Floors, kitchen and bathroom(s) should also be blemish free and the home should be thoroughly cleaned.

Yes, we have thoroughly vetted vendors who can provide all rent ready renovations from basic preparations to extensive home improvements.

We use both public and private databases to create a comparable market analysis of your home’s rental value using other like kind homes on the market for rent. Appearance, location, amenities as well as cost per square footage are all factored into rental value.

Marketing can begin either immediately or at a later date, depending on the property’s present condition and whether it is currently occupied or not.

We do not offer self-guided tours. All property tours are done in person. Meeting people in person gives us a better opportunity to gauge suitability.

Once a property is completely rent ready and priced at market rent or slightly below market rent, as in $25-$50 under market rent in order to generate a wider pool of qualified prospective tenants, applications should be received within two weeks.

Each applicant undergoes an Extensive background screening checks that include a credit report, FICO score, eviction report, criminal record search, terrorist record search, sex-offender record search, employment verification and rental history background checks. Additionally, each applicant must complete a pet screening application whether they have a pet or not.

Due to privacy laws and unintended fair housing discrimination violations, tenant selection is made by our firm. Rest assured we share a mutual interest in selecting the most qualified applicants as it will be our firm interacting with the selected occupants during their stay. We do also have the $1250.00 eviction guarantee to help ease any tenant selection concerns you may have.

Security deposits are processed according to the rules, regulations and laws of the Department of Consumer Affairs and California Civil Code.

Yes, 70% of prospective tenants have pets. Each tenant must go through a pet screening application and additional security deposits are required for those with pets. Breed and size restrictions are very normal.

Yes, tenants must provide evidence of renters insurance prior to occupancy. No renters insurance, no keys.

Lease agreements are typically for one year. Longer terms can be negotiated upon request and upon your approval.

No, we do not charge for lease renewals.

As Security deposits belong only to the tenant or vendors who perform tenant neglect repairs, they go into a non-interest-bearing trust account and will be dispersed, according to California civil code within 21 days of move out. 

Yes, each and every time a maintenance request comes in you will be notified.

Yes, nonemergency estimates are provided and discussed with your site manager prior to the commencement of any work. 

Property bills are paid from collected rents.

Each time there is a maintenance request or with every lease renewal.

We do not charge additional fees to inspect units when completing a maintenance request or lease renewal.

Yes. At the time of move-in, tenants are given instructions on how to report emergency and nonemergency maintenance during normal business hours and after hours.

All vendors who work for our firm are independent contractors.

All property related expenses are a straight pass-through from the vendor and/or from a previously provided estimate.

You may use vendors you are familiar with as long as they are licensed, bonded and insured and are responsive to both our and the tenants needs when addressing a maintenance request. 

Yes. Be advised, home warranty companies take a lot longer to address repairs, which often times causes tenant distress.

If your property currently has landscaping and   or pool services, it is recommended you keep those services in place as those vendors are familiar with your property, will be an extra set of eyes on the property for us and will continue to maintain those services in the way you want. Offering those services as part of one’s rental experience is an amenity and we can build those expenses into the monthly rental value.

Yes. We encourage all property-related bills to be paid by our firm so your property operational statements reflect true income and expenses.

Reports and Disbursements for each month will be received in the 1st week of each month as a complete picture of the previous month’s property operations.

Yes, each month you’ll receive an owner income and expense statement, a cash flow report and a cash flow 12-month report.

Yes, included with each month’s reports you will also receive copies of all invoices and expenses paid from rents collected as part of your property operations.

Our Property Management platform Appfolio allows owners to create user profiles. Once established, you may access operational statements, leases, inspection reports, tax statements, as well as make an owner contribution directly to your property if ever needed.

Please contact your Certified Public Accountant to understand your state and federal obligations as an out-of-state owner. 

Yes, Broker has a legal duty to report rental income received to tax collection agencies via IRS form 1099.